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Where can I seek help for my problem with MYSERVERPLANET?

Where can I seek help for my problem with MYSERVERPLANET?

RajinoRajino Member
edited December 7 in General

I paid my vps with myserverplanet before the end of November, my vps went down, I keep on opening ticket for this but they kept on closing the ticket.

Where can I file a complaint or another way to file complaint to them?

Thanks!

Comments

  • vovlervovler Member
    edited December 7

    At Low End Support, of course!

    EDIT___

    @MSPNick tell us the whole story

  • WSSWSS Member
    edited December 7

    @vovler said: At Low End Support, of course!

    Nick hasn't been a member of LES for several months.

    OP- If it's a NAT instance, they're gone- he sent email about it weeks ago. Move on.

  • Gone so how about the payment I made end of November? why did they accepted the payment?

  • NekkiNekki Member
    edited December 7

    @Rajino said: Gone so how about the payment I made end of November? why did they accepted the payment?

    Boy, if you be sendin’ money via PayPal, ain’t nobody gots to accept that shit, you sent, it be sent, that’s it playa.

    Maybe insteads of asking about that dead ‘ol NAT VPS, you just ask them folks for your money back as you sent it by mistake, real polite-like.

    If that don’t work, you tell me and I’ll give you the DC address so you can jus’ smash all dem cars parked outside ‘til ya gets Nick’s.

    'Nekki can not stand behind the penis' - Shc on Hostloc

  • MSPNickMSPNick Member, Provider

    @vovler said: At Low End Support, of course!

    EDIT___

    @MSPNick tell us the whole story

    There is no story. We have a right to terminate when we feel it was right. The company has moved into a different direction we are still going to offer vm and dedicated servers/reseller accounts. With the amount of issues around NAT vms and the time spent working on them stopped being worth It. Anyone that made a payment in the last 30 days from November the 15th has been refunded. A lot of tickets had been closed with an explanation.

    If your payment was submitted after the 15th you are due a refund. Please do let me know so I can submit this to your account. Please open a ticket and I’ll get Lydia to process this on your behalf.

    Please also note that ticket times are longer then normal at the moment while more support staff are hired.

    Again. No explanation at all. Just a move into a different direction that we wanted to do. I suppose to free up more time for actual work.

    Thanked by 1raindog308
  • How about my payment? last november?

  • Just that? My payment 's gone?

  • I paid for it, it's not a mistake you want a copy of the paid invoice you sent to my email?

  • "Please open a ticket and I’ll get Lydia to process this on your behalf."

    THIS IS WHAT YOU NEED TO DO SO DO IT. STOP ASKING QUESTIONS.

    Be the spark that ignites the dumpster fire of the world.

  • @MSPNick said:

    @vovler said: At Low End Support, of course!

    EDIT___

    @MSPNick tell us the whole story

    There is no story. We have a right to terminate when we feel it was right. The company has moved into a different direction we are still going to offer vm and dedicated servers/reseller accounts. With the amount of issues around NAT vms and the time spent working on them stopped being worth It. Anyone that made a payment in the last 30 days from November the 15th has been refunded. A lot of tickets had been closed with an explanation.

    If your payment was submitted after the 15th you are due a refund. Please do let me know so I can submit this to your account. Please open a ticket and I’ll get Lydia to process this on your behalf.

    Please also note that ticket times are longer then normal at the moment while more support staff are hired.

    Again. No explanation at all. Just a move into a different direction that we wanted to do. I suppose to free up more time for actual work.

    Ok, not intereted anymore I will just believe all the things i read about Myserverplanet not being a good provider. Thanks!

  • RajinoRajino Member
    edited December 8

    Read my first post. I posted tickets, you kept on closing it. Dont ask me to be polite, I was asking politely on the the ticket, 3x I think you just closed them. I know what to do ok?

  • hostdarehostdare Member, Provider

    Open a ticket with a link to this let thread .

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • Let me see if they didn't closed the ticket again...

  • mkshmksh Member

    @Rajino said: https://www.myserverplanet.com/viewticket.php?tid=170258&c=e0KhdUVh

    That's great. Now you just have to post your password so we can see it.

    Thanked by 2hostdare WSS
  • No problem

    I will not transact with myserverplanet anymote

  • WSSWSS Member

    He said to open a new ticket and ask for your money. You can stop shitting all over LET and make a ticket or politely go fuck yourself, we don't care which.

  • NekkiNekki Member

    @WSS said: He said to open a new ticket and ask for your money. You can stop shitting all over LET and make a ticket or politely go fuck yourself, we don't care which.

    Tbf, he can rudely fuck himself, I’ll still watch and crack one out.

    'Nekki can not stand behind the penis' - Shc on Hostloc

  • hostdarehostdare Member, Provider
    edited December 8

    WSS said: He said to open a new ticket and ask for your money. You can stop shitting all over LET and make a ticket or politely go fuck yourself, we don't care which.

    Rajino said: Read my first post. I posted tickets, you kept on closing it. Dont ask me to be polite, I was asking politely on the the ticket, 3x I think you just closed them. I know what to do ok?

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • WSSWSS Member

    @hostdare said:

    WSS said: He said to open a new ticket and ask for your money. You can stop shitting all over LET and make a ticket or politely go fuck yourself, we don't care which.

    Rajino said: Read my first post. I posted tickets, you kept on closing it. Dont ask me to be polite, I was asking politely on the the ticket, 3x I think you just closed them. I know what to do ok?

    Thanks. I can read. If Nick doesn't give him the $2 back for the entire year, I'm sure he'll be back, much as yourself. :)

    Thanked by 1hostdare
  • hostdarehostdare Member, Provider

    WSS said: Thanks. I can read. If Nick doesn't give him the $2 back for the entire year, I'm sure he'll be back, much as yourself. :)

    I keep my ears open always

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • WSSWSS Member

    @hostdare said:

    WSS said: Thanks. I can read. If Nick doesn't give him the $2 back for the entire year, I'm sure he'll be back, much as yourself. :)

    I keep my ears open always

    You know they make draining tubes for that..

  • @MSPNick said:

    @vovler said: At Low End Support, of course!

    EDIT___

    @MSPNick tell us the whole story

    There is no story. We have a right to terminate when we feel it was right. The company has moved into a different direction we are still going to offer vm and dedicated servers/reseller accounts. With the amount of issues around NAT vms and the time spent working on them stopped being worth It. Anyone that made a payment in the last 30 days from November the 15th has been refunded. A lot of tickets had been closed with an explanation.

    If your payment was submitted after the 15th you are due a refund. Please do let me know so I can submit this to your account. Please open a ticket and I’ll get Lydia to process this on your behalf.

    Please also note that ticket times are longer then normal at the moment while more support staff are hired.

    Again. No explanation at all. Just a move into a different direction that we wanted to do. I suppose to free up more time for actual work.

    Just want to add they sent out an email about discontinuing NAT servers so you could've known.

  • Wil ask no more thanks for the comments, about the email, i didn't received one, and if it's thru why did I received a billing statement? Anyway, I'm done with these, I just hope other providers are not like Myserverplanet, Thanks!

  • @Rajino said: Wil ask no more thanks for the comments, about the email, i didn't received one, and if it's thru why did I received a billing statement? Anyway, I'm done with these, I just hope other providers are not like Myserverplanet, Thanks!

    Don't worry, there are other planets with better servers.

  • @Rajino said: Wil ask no more thanks for the comments, about the email, i didn't received one, and if it's thru why did I received a billing statement? Anyway, I'm done with these, I just hope other providers are not like Myserverplanet, Thanks!

    Could've gone to spam. Their mails hit my spam box 50% of the time as well. The invoice is weird ofcourse. Anyways, don't bother with it too much and get a NAT sever elsewhere. There's a bunch of good providers around who offer it. Check out lowendspirit.com

  • @Rajino definitively not here.

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