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How would you handle new orders from old promotion?

How would you handle new orders from old promotion?

omelasomelas Member

Like order of 2016 black friday offer that you forgot to disable?

Comments

  • GamerGamer Member

    Honor the promotion or a service of equal specs.

  • williewillie Member, Moderator

    Honor it if you can, otherwise say oops, cancel pointing to where it was offered only as a special, and refund without provisioning the order.

  • ClouviderClouvider Member, Provider

    If you forgot to disable and there were no specific terms visible at the point of order, then I’d honour it, it’s the least you can do - it was your fault.

    Clouvider Leading UK Cloud Hosting solution provider || UK Dedicated Servers Sale || Tasty KVM Slices || Latest LET Offer

    Web hosting in Cloud | SSD & SAS True Cloud VPS on OnApp | Private Cloud | Dedicated Servers | Colocation | Managed Services

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  • deankdeank Member

    Tell him the end is nigh and ignore him afterwards.

    Hopefully, he will create a thread on LET for some drama.

    Morningwoodhosting. Somebody get it now.

  • defaultdefault Member

    @deank said: Tell him the end is nigh and ignore him afterwards.

    Hopefully, he will create a thread on LET for some drama.

    And then we can all confirm that the end is nigh, to both the provider and client who asks for PayPal dispute.

    Black Friday 2017 winner: Veesp.com

    Thanked by 2deank Janevski
  • fkjfkj Member

    Unless you were driven crazy by Emma Watson to offer some really unprofitable offer, why not, you get a new client plus some profit. Oh wait, 2016 BF.

  • K4Y5K4Y5 Member

    @omelas said: Like order of 2016 black friday offer that you forgot to disable?

    You literally just got a new client because of your laziness.

    The least you can do it suck it up, honor the promo deal, and learn a valuable lesson that didn't cost you much to begin with.

  • omelasomelas Member
    edited May 16

    well... I'm the one found the old offer :|

    Thanked by 1Janevski
  • jackbjackb Member, Provider

    @omelas said: well... I'm the one found the old offer :|

    Most considerate thing to do would be to tell the host.

    Afterburst - Awesome OpenVZ&KVM VPS in US+EU

  • pikepike Member

    @omelas said: well... I'm the one found the old offer :|

    So this is already a drama thread? How did the host react?

  • LeeLee Member
    edited May 16

    If you order it and they provide it then all good. If you order it and before provision, they say we meant to disable that, here is your money back not much you can do.

    How did you actually find it, was it visible in the provider's order system, I mean visible as in you went to their website and it was there and available to order or you used an old link and found something they had hidden but did not disable? The latter appears likely given it was 2016.

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • omelasomelas Member

    @Lee said: If you order it and they provide it then all good. If you order it and before provision, they say we meant to disable that, here is your money back not much you can do.

    How did you actually find it, was it visible in the provider's order system, I mean visible as in you went to their website and it was there and available to order or you used an old link and found something they had hidden but did not disable? The latter appears likely given it was 2016.

    it was old link from this site.

  • LeeLee Member

    Ok, so their error for not disabling it or of course they may well be happy to keep provisioning. If they are an LET member then message them and ask if you can still order given the link is active, if not email them.

    Better to do that and know you will have no issues using the service than wondering if they will find out at some point and create an issue over it.

    It's better to keep your mouth closed, and let everyone wonder if you're stupid; than to open it and remove all doubt.

  • donlidonli Member

    @omelas said: Like order of 2016 black friday offer that you forgot to disable?

    Reasonable options:

    1 - Send an immediate refund and a polite letter on how it was your fault not removing the old offer that is not longer valid and apologizing (and maybe sacking the entire kitchen staff)

    2 - Offering to honoring the offer for only say the next year and offering a refund instead.

    3 - Honoring the offer (and chalking it up to a learning experience)

    4 - Send a polite letter saying that offer was in error and counter offering with your current best offer or a refund.

    It was only one person that took you up on the offer?

  • deankdeank Member

    Of course, don't forget to threaten to sue.

    Morningwoodhosting. Somebody get it now.

  • NeoonNeoon Member

    Go and refund it? If you had autodeploy active, thats another story.

  • JanevskiJanevski Member

    @pike said:

    @omelas said: well... I'm the one found the old offer :|

    So this is already a drama thread? How did the host react?

    Plot twist!

  • CenTexHostingCenTexHosting Member, Provider

    I would have just taken the order then made sure that it was turned off so it would not happen again.

    CenTex Hosting Pure SSD VPS | Reseller Hosting| Shared Hosting

  • corbpiecorbpie Member
    edited May 17

    Consumer: order 10

    Provider: Block, neg rep, report, unfriend on steam and make reddit post.

    grape

  • sdglhmsdglhm Member

    be a man/women/apache and open the promo again

    time wasters please dont comment as we are a serious buyer
    Programmer trying to do Logo Designs

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