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Dedispec server not delivered after 4 working days

Dedispec server not delivered after 4 working days

I remember placing an order on 6 June. However, they haven't replied to my tickets in 3 days. I'm not exactly sure what to do in this situation. This isn't a post for drama, more like getting dedispec's attention. Invoice #18447

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  • graphicgraphic Member

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    Thanked by 1SolidxGaming
  • levnodelevnode Member

    Relax, they are in the low stock situation. It took me 5 days, too.

    it's not really related but I don't want to open a new thread. Anyone here has server with DBD? They deliver me servers without KVM over IP, I cannot install the OS. I have opened a ticket 2 days ago. And no response. What should I do? :D

    [https://billing.virmach.com/aff.php?aff=2040&pid=127](Virmach affiliate link. E3-1270/32G RAM/ 13IPs /2T for $49 - COUPON SAVE20 for 20% discount).

  • @levnode said: Relax, they are in the low stock situation. It took me 5 days, too.

    it's not really related but I don't want to open a new thread. Anyone here has server with DBD? They deliver me servers without KVM over IP, I cannot install the OS. I have opened a ticket 2 days ago. And no response. What should I do? :D

    Wdym by DBD btw? Well, they could have told me in the ticket, he himself told me Thursday or max Friday. :|

  • mkshmksh Member

    @SolidxGaming said:

    @levnode said: Relax, they are in the low stock situation. It took me 5 days, too.

    it's not really related but I don't want to open a new thread. Anyone here has server with DBD? They deliver me servers without KVM over IP, I cannot install the OS. I have opened a ticket 2 days ago. And no response. What should I do? :D

    Wdym by DBD btw? Well, they could have told me in the ticket, he himself told me Thursday or max Friday. :|

    DBD is DatabaseByDesign and from what i remember from older threads they are notoriously slow with answering just about anything. Even presale.

  • levnodelevnode Member

    mksh said: DBD is DatabaseByDesign and from what i remember from older threads they are notoriously slow with answering just about anything. Even presale.

    Yeah, very very slow =)). Their 24/7/365 support is completely a lie. But their servers are good.

    [https://billing.virmach.com/aff.php?aff=2040&pid=127](Virmach affiliate link. E3-1270/32G RAM/ 13IPs /2T for $49 - COUPON SAVE20 for 20% discount).

  • @SolidxGaming said: I remember placing an order on 6 June.

    Considering we don't know when on the 6th of June the order was placed it's safer to assume 3 working days. An answer would be nice for peace of mind but you should still be a bit more patient.

  • imokimok Member
    edited June 12

    levnode said:

    Anyone here has server with DBD? They deliver me servers without KVM over IP

    What should I do? :D

    Chargeback.

    Wait a couple of months. Be patient.

    Janitor @ Netflix

  • deankdeank Member

    I assume OP got his toy and is busy playing games on it.

    The customer is usually wrong, 66.6% of time.

  • BharatBBharatB Member, Provider
    edited June 12

    Anyone else a customer of this company? How is your IPMI setup? Cause I got this customer from fiverr who is their customer and damn I'm not able to get into their ipmi because of expired tls and expired ssl I mean TLS is literally ancient that browsers are rejecting.

    Anyone else faced this issue?

    P.S he is a management client and I don't have rights to directly interact on their tickets.

    All I.T needs - https://qovic.com/ | Open Source WHMCS Modules | Skype: qovic.bharat | I also work for DrServer

  • @BharatB said: Anyone else a customer of this company? How is your IPMI setup? Cause I got this customer from fiverr who is their customer and damn I'm not able to get into their ipmi because of expired tls and expired ssl I mean TLS is literally ancient that browsers are rejecting.

    Anyone else faced this issue?

    P.S he is a management client and I don't have rights to directly interact on their tickets.

    Do you mean DBD or Dedispec?

  • ClouviderClouvider Member, Provider

    @BharatB said: Anyone else a customer of this company? How is your IPMI setup? Cause I got this customer from fiverr who is their customer and damn I'm not able to get into their ipmi because of expired tls and expired ssl I mean TLS is literally ancient that browsers are rejecting.

    Anyone else faced this issue?

    P.S he is a management client and I don't have rights to directly interact on their tickets.

    Legacy IPMI sinew to you? This is the reason why don't put them on public network - they are rarely updated, no matter what server is that.

    Have a VM with SSLv3 and old TLS enabled in Java and get done with it; you're an engineer after all, it takes 5 minutes of Googling :).

    Clouvider Leading UK Cloud Hosting solution provider || UK Dedicated Servers Sale || Tasty KVM Slices || Latest LET Offer

    Web hosting in Cloud | SSD & SAS True Cloud VPS on OnApp | Private Cloud | Dedicated Servers | Colocation | Managed Services

  • BharatBBharatB Member, Provider

    @Clouvider said:

    @BharatB said: Anyone else a customer of this company? How is your IPMI setup? Cause I got this customer from fiverr who is their customer and damn I'm not able to get into their ipmi because of expired tls and expired ssl I mean TLS is literally ancient that browsers are rejecting.

    Anyone else faced this issue?

    P.S he is a management client and I don't have rights to directly interact on their tickets.

    Legacy IPMI sinew to you? This is the reason why don't put them on public network - they are rarely updated, no matter what server is that.

    Have a VM with SSLv3 and old TLS enabled in Java and get done with it; you're an engineer after all, it takes 5 minutes of Googling :).

    I got the connection thing going but after downloading the applet it doesn't work

    All I.T needs - https://qovic.com/ | Open Source WHMCS Modules | Skype: qovic.bharat | I also work for DrServer

  • ClouviderClouvider Member, Provider

    Exactly.

    Clouvider Leading UK Cloud Hosting solution provider || UK Dedicated Servers Sale || Tasty KVM Slices || Latest LET Offer

    Web hosting in Cloud | SSD & SAS True Cloud VPS on OnApp | Private Cloud | Dedicated Servers | Colocation | Managed Services

  • HxxxHxxx Member

    I think they went on vacation. I'm not even joking. (:

  • kaktus69kaktus69 Member

    @Hxxx said: I think they went on vacation. I'm not even joking. (:

    Surely everyone deserves a holiday now and again? :-)

  • HxxxHxxx Member

    Businesses never stop running. No vacation. Much less in this type of business.

    Just assuming they went on vacation (also a joke) since I myself still waiting for a few tickets.

    @kaktus69 said:

    @Hxxx said: I think they went on vacation. I'm not even joking. (:

    Surely everyone deserves a holiday now and again? :-)

  • mrclownmrclown Member

    Be patient. They might be so busy with other orders. Hopefully they delivered you healthy server at the end.

    signature for rent - ^_^

  • pdalancerpdalancer Member
    edited June 14

    @dedispec please help me with my ticket #576767, my services was down 2 days due to your DC power failure, requested for KVM 30 hours+ ago, but still waiting and do not know how long i will continue to wait for a simple KVM, now i just need to save my data.

    P/S: they already helped me to mount to my other server to save data.

  • ClouviderClouvider Member, Provider

    @pdalancer said: @dedispec please help me with my ticket #576767, my services was down 2 days due to your DC power failure, requested for KVM 30 hours+ ago, but still waiting and do not know how long i will continue to wait for a simple KVM, now i just need to save my data.

    This is not their help desk. Give them a call, will you ?

    Clouvider Leading UK Cloud Hosting solution provider || UK Dedicated Servers Sale || Tasty KVM Slices || Latest LET Offer

    Web hosting in Cloud | SSD & SAS True Cloud VPS on OnApp | Private Cloud | Dedicated Servers | Colocation | Managed Services

    Thanked by 1vish
  • vishvish Member

    LEThelpdesk

  • pdalancerpdalancer Member
    edited June 14

    ...

  • levnodelevnode Member

    Clouvider said: This is not their help desk. Give them a call, will you ?

    They don't support over phone call.

    [https://billing.virmach.com/aff.php?aff=2040&pid=127](Virmach affiliate link. E3-1270/32G RAM/ 13IPs /2T for $49 - COUPON SAVE20 for 20% discount).

  • K4Y5K4Y5 Member

    @levnode said:

    Clouvider said: This is not their help desk. Give them a call, will you ?

    They don't support over phone call.

    Then call 'em up and ask then to check/read your ticket? :P

  • levnodelevnode Member

    K4Y5 said: Then call 'em up and ask then to check/read your ticket? :P

    Very nice. Thanks. I'll do it right away.

    [https://billing.virmach.com/aff.php?aff=2040&pid=127](Virmach affiliate link. E3-1270/32G RAM/ 13IPs /2T for $49 - COUPON SAVE20 for 20% discount).

  • Update: Dedispec refunded me $5 for the late deployment and adjusted the billing date as well. The staff(DavidB) were really helpful as well. Seems good afterall :D

    Thanked by 1willie
  • Dedispec is really a good provider, but they are sometimes slow deploying servers (depending on stock that they have, I think). I have 4 dedicated servers with them, nothing to complaint since January.

    KVM VPS in USA | OpenVZ VPS in France | From $5.00 per month | Hostibox.com

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